Visitor Services Assistant I
Visitor Services Assistants are part of the front line staff, meaning they work with the public and are usually the first and last people with whom our visitors interact. Customer service is their primary duty. Making good impressions is critical for the success of our organization. Visitor Services Assistants are to greet visitors with a warm receptive welcome immediately upon their arrival and provide information on a wide range of topics, from how best to visit the Museum, to directions to the nearest gas station. It is their job to represent The Museum of Flight in the best possible light. Visitor Service Assistants work in five primary work areas: Admissions, Space Gallery, Theater, FFT-Crew Compartment, and Flight Simulators. It is essential VS Assistants are at ease in handling money and providing change to customers, comfortable using computers, and able to do moderate, and often repetitive, physical activities. Evening hours maybe required for Private Events operation of simulators.
Education: Must be a currently enrolled in High School – or have a High School Degree or GED.
Experience: Previous customer service experience, preferred
License & Certification: N/A
Museum Specific Qualifications:
• At time of job offer candidate must be able to pass a criminal background check.
• Physical ability to operate simulator units
• Must be able to lift up to 40 pounds
• Ability to stand on one’s feet for long periods of time
Knowledge & Skills:
• Good attention to detail
• Good interpersonal and communication skills
• Available to work weekends and/or holidays.
• Comfortable using computers
Essential Job Functions
1. Provide warm, friendly, and informative customer service in greeting and servicing visitors and tour groups not only when they first enter the museum, but throughout their visit at the museum.
2. Ring in sales accurately, heavy cash handling and credit card transactions, and balancing at the end of the day.
3. *Be familiar with assigned work area and ensuring you have up-to-date knowledge in order to provide accurate information and the best customer service possible. Become knowledgeable about museum membership levels, “City Pass” benefits, audio guides and daily museum events, and the museum facility itself. Know how to direct visitors interested in anything ranging from facility rental to volunteer opportunities. When working at the Flight Simulators, demonstrate a thorough knowledge of the operational and safety guidelines, flight control instructions and emergency procedures.
4. Keep the assigned work area clean, orderly, stocked, and safe. Being aware of safety hazards and guidelines, stocking inventory will be required.
5. *Professional phone/radio etiquette skills will be needed when working in both work areas.
6. *Perform other duties as assigned by the Visitor Services Manager or Leads.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a flexible 0-29 hour workweek position and requires being available to work evenings, weekends and holidays.
• This position will require the ability to stand on one’s feet for long periods of time.
• Requires repetitive wrist movement resulting from cashiering.
• Physically able to lift up to 40 pounds.
• To work at the Max Flight Simulators there are physical demands on the arms and wrist in particular as a result of lifting the hatch and strapping visitors in place at the start of the ride.
To be considered for this opportunity please submit your resume and a cover letter to Mofjobs@museumofflight.org with Attn: VS Services Assistant I 05-12.03.13 and your full name in the subject line.